bi333 Privacy Policy — Your Data, Your Rights, Our Responsibility

This Privacy Policy describes how bi333 ("we", "us", "the Platform") collects, uses, stores, and protects personal information provided by users ("you", "Player") of the bi333 website at bi333.pro. It also sets out your rights in relation to that data and explains how to contact us if you have concerns about how your personal information is handled.

By registering a bi333 account or using any feature of the Platform, you confirm that you have read and understood this Privacy Policy and that you consent to the collection and use of your personal information as described herein. If you do not agree with any part of this Policy, you should not use the Platform.

bi333 collects personal information from you in several ways, depending on how you use the Platform. The categories of information we may collect include:

• Registration data: your mobile number, chosen username, date of birth, and any other information provided during account creation.
• Identity verification data: National ID (NID) number, passport details, or other government-issued identification documents provided for KYC purposes.
• Financial data: transaction history, deposit and withdrawal amounts, preferred payment methods (e.g. bKash mobile number, Nagad account), and partial payment account identifiers retained for anti-money-laundering compliance.
• Usage data: pages visited, games played, bets placed, session duration, device type, operating system, browser type, and IP address.
• Communications data: any messages, emails, or chat transcripts exchanged with the bi333 support team.

We collect only the minimum information required to provide our services, comply with legal obligations, and protect the integrity of the Platform. We do not collect sensitive categories of personal data (such as racial origin, political opinions, or health data) unless required by law.

The personal information collected by bi333 is used for specific, defined purposes. We do not use your data for any purpose other than those listed below without first obtaining your explicit consent:

bi333 processes your personal data on the following legal grounds, depending on the specific purpose of the processing:

• Contractual necessity: processing required to create and maintain your account, process payments, and deliver the services you have signed up for.
• Legal obligation: processing required to comply with applicable laws, including anti-money-laundering regulations, age verification requirements, and financial record-keeping obligations.
• Legitimate interests: processing carried out for fraud prevention, platform security, and responsible gaming monitoring, where our legitimate interests in protecting the Platform and its users are not overridden by your privacy rights.
• Consent: processing for optional purposes such as direct marketing or personalised promotional offers, where we have obtained your explicit prior consent. You may withdraw this consent at any time by contacting [email protected].

bi333 processes payment transactions via trusted third-party payment providers including bKash, Nagad, Rocket, Upay, Visa, and Mastercard. When you make a deposit or request a withdrawal, your payment details are transmitted directly to the relevant payment provider using secure, encrypted channels. bi333 does not store full payment card numbers, CVV codes, or full mobile banking PINs on its servers.

bi333 retains transaction records (amounts, dates, payment method type, partial account references) for a minimum of five years to comply with financial regulations and anti-money-laundering requirements. This retention is a legal obligation and cannot be waived by individual request.

bi333 does not sell, rent, or trade your personal information. We share your data with third parties only in the following limited circumstances:

• Payment processors: bKash, Nagad, Rocket, Upay, and card networks (Visa, Mastercard) receive the minimum payment data necessary to authorise and settle transactions.
• Identity verification providers: KYC service providers receive the identity documents you submit for verification purposes. These providers are contractually bound to use the data only for verification and to maintain appropriate security standards.
• Game providers: game software providers (e.g. Pragmatic Play, Evolution Gaming, Spribe) may receive a pseudonymous player identifier and session token to facilitate game play. They do not receive your name, mobile number, or payment details.
• Legal and regulatory authorities: we will disclose personal data to law enforcement, regulatory bodies, or other government authorities when required by a valid legal process (e.g. court order, subpoena) or when we believe disclosure is necessary to prevent illegal activity or protect the safety of our users.

In all cases where we share data with third-party service providers, we require contractual commitments that the data will be processed only for the specified purpose, protected with appropriate technical and organisational security measures, and not transferred onward to unauthorised parties.

bi333 uses cookies and similar tracking technologies to operate the Platform, remember your session, and improve your experience. Strictly necessary cookies (those required for the Platform to function, such as session authentication cookies) are set automatically when you use bi333 and do not require your consent. Optional cookies (such as analytics or preference cookies) are only set with your prior consent, which you may withdraw at any time by clearing your browser cookies or adjusting your browser settings.

bi333 does not use cross-site tracking cookies or behavioural advertising technologies. We do not share cookie data with advertising networks. Session data collected via cookies is used solely to maintain your login state, detect fraud, and improve Platform performance.

bi333 retains personal data only for as long as necessary to fulfil the purpose for which it was collected, to comply with legal and regulatory obligations, and to resolve any disputes that may arise. The retention periods applicable to different categories of data are as follows: account registration data is retained for the duration of your account and for a minimum of five years after account closure; transaction records are retained for a minimum of five years in accordance with financial regulations; KYC identity documents are retained for the period required by applicable law; communications with the support team are retained for two years.

When the applicable retention period has elapsed and there is no longer a legal or operational reason to retain your data, bi333 will securely delete or anonymise it. You may request early deletion of non-mandatory data (data we hold based on consent rather than legal obligation) by contacting [email protected], and we will action such requests within 30 days subject to any overriding legal retention requirements.

As a bi333 player, you have the following rights in relation to your personal data. To exercise any of these rights, please contact our support team at [email protected] with your account mobile number and a description of your request. We will respond within 30 days.

• Right of access: you may request a copy of the personal data bi333 holds about you.
• Right to rectification: if any of the personal data we hold about you is inaccurate or incomplete, you may request that we correct it.
• Right to erasure: you may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected and where no overriding legal obligation requires us to retain it.
• Right to restrict processing: you may request that we restrict the processing of your personal data in certain circumstances, for example while a rectification request is being assessed.
• Right to withdraw consent: where we process your data on the basis of your consent (e.g. for marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal.

bi333 will not charge a fee for handling data rights requests unless a request is manifestly unfounded or excessive, in which case we reserve the right to charge a reasonable administrative fee or to decline the request. We will always explain our decision in writing.

bi333 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or alteration. These include SSL/TLS encryption for all data in transit, encrypted storage for sensitive data at rest, access controls that restrict which staff members can access personal data, regular security audits and vulnerability assessments, and multi-factor authentication for administrative access to Platform systems.

bi333 is strictly intended for adults aged 21 and above. We do not knowingly collect personal data from anyone under the age of 21. If we become aware that a player under the age of 21 has registered an account or provided personal data to bi333, we will immediately suspend that account, delete the associated personal data, and refund any deposits made, less any bonus amounts that may have been claimed in violation of our Terms & Conditions. If you believe that a minor has accessed bi333 using your device or account details, please contact [email protected] immediately.

The bi333 Platform may contain references to third-party payment services (bKash, Nagad, Rocket, Upay) and game providers (Pragmatic Play, Evolution Gaming, Spribe, and others). These third parties operate their own independent privacy practices and policies. bi333 is not responsible for the privacy practices of any third-party service provider. We encourage you to review the privacy policies of any third-party service you use in connection with bi333, particularly your mobile financial service provider, to understand how they handle your data.

bi333 reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, applicable law, or Platform functionality. When material changes are made, we will update the "Last Updated" date at the top of this page and, where practicable, notify registered players by displaying a notice within the Platform upon next login.

Your continued use of bi333 after any revised Privacy Policy has been published constitutes your acceptance of the updated terms. If you do not agree with a revised Policy, you should stop using the Platform and may request account closure by contacting [email protected].

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way bi333 handles your personal data, please contact our dedicated support team. We are committed to addressing all privacy-related enquiries promptly and transparently.

Email: [email protected] (plain text — not a clickable link). Our privacy team aims to acknowledge all data-related requests within 5 business days and to resolve them fully within 30 days. For urgent security concerns, please mark your email subject line as URGENT — PRIVACY.